Picture this to know how good is your BNQ?. Say you are the CEO of a shipping company. You and your team have been working on building the world‘s largest luxury passenger ship, with safety features that make it almost unsinkable. The world including your shareholders and your management is watching with bated breath to see how the investment in this dream project will pay off. On the appointed day your baby sets sail…. As it reaches the end of its maiden voyage, you get this business update from your line managers – 700 happy passengers reached New York safe. As performance reports go the metrics are quite good but does it tell the whole story?? No it doesn‘t. Because I forgot to tell you the ship‘s name. Its name was Titanic.
Your luxury ship just hit an iceberg and 1517 people lost their lives. Only 700 survived and made it to New York safe and happy.
Was this bad news or good news???
Our corporate world is full of such stories . Given the pressure to perform, targets to achieve, demanding managers to cater to and incentives tied to performance. Such bad news can just come anytime, and it could also be hidden and suppressed like the Titanic. But the question is how do we deal with such news? Do we pull our hair, tear our shirts and fume at our front-line staff and start giving the pressure to them or is there a better way of dealing with such news?
The answer lies in our ability to manage bad news – in terms of delivering and receiving it. Simply it determines your BNQ (bad news quotient). Your ability to manage bad news is a perfect indicator of how good a Manager you are.
We do not know what went wrong could have been managed by us or not but we definitely know one thing – there is something we can manage right then and there in case we get a bad news and that is OUR OWN SELF.
Source of Author–Anonymous